Office Administration
  • Overview
  • Courses
  • Careers & Pathways
  • Fees & Expenses
  • Application & Admission Details
  • M"Days

Develop both theoretical and applied skills during various simulated office situations. Practise conducting administrative procedures and producing industry-standard documents. Enhance your ability to use digital tools by conducting research and mastering Microsoft Office applications and other industry-standard software packages.

Our experienced faculty is dedicated to preparing you with the skills you need to succeed in your career. Graduate with essential office skills, as well as critical skills for success, such as resourcefulness, responsibility, creative thinking and problem solving.

Graduates may find employment opportunities in a variety of entry-level support staff or administration positions in both public and private sectors.

SUCCESS FACTORS

This program is well-suited for students who:

  • Enjoy working in an office environment.
  • Possess excellent communication skills (written, verbal, technological) and interpersonal skills.
  • Are detail-oriented, organized and committed to achieving excellence in their work.
  • Can be self-directed in a team environment.
  • Have the ability to work at a computer for extended periods of time.
  • Possess basic numeracy skills.

The Programs at European School Of Management are delivered using a variety of instruction modes. Courses may be offered in the classroom or lab, entirely online, or in a hybrid mode which combines classroom sessions with online learning activities. Upon registration, each full-time student is provided an School email account which is used to communicate important information about program or course events.

Document Production I - Keyboarding is an essential skill in today's office environment as well as the ability to produce documents that meet acceptable Canadian business standards. Students develop skills in formatting documents for business-related correspondence with an emphasis on following instructions, proofreading and the correct use of software functions. Students are also assessed on keyboarding speed and accuracy to a minimum rate of 30 words per minute and a production rate of 15 words per minute using word processing software.

Administrative Procedures - Although tools and techniques may change, the role of the administrative assistant remains a valuable asset in all types of organizations. Students construct an introductory awareness of the roles and responsibilities of administrative assistants. They also develop the skills used in a business office environment, including office organization and layout; ergonomics; time, work, and resource management; visual and electronic records management; as well as telecommunication techniques, services and equipment. Practical assignments and case studies examine both the organization and dissemination of oral and written communications.

Computer and Presentation Applications - Efficient use of computers and office productivity tools is essential for the timely completion of assigned tasks in the workplace. Students develop their software skills through a series of activities and practical tests, and increase their abilities with presentation software, ensuring that they are following instructions, proofreading and using software functions correctly. Beginning with the operating system, students develop a range of valuable skills for computer operation, file management, email and electronic calendaring techniques. 

Interpersonal Relations - In the context of increased use of technology in today's workplace, the human touch remains a cornerstone of business interactions and the successful achievement of goals. Students analyze interpersonal relations and effective digital communication in the workplace. Discussions and projects investigate important contemporary topics including cultural diversity, teamwork and problem solving. Students are provided with an opportunity to develop productivity, stress-management skills and other competencies for building relationships in the workplace.

 

Business Math Foundations - Students review the essentials of business mathematics. Ratio, proportion and percent are covered. Students also study payroll-type applications. Students study mark-up and mark-downs, cost-volume-profit analysis, simple and compound interest, compute measures of central tendency and dispersion.

Bookkeeping - The ability to accurately record day-to-day transactions is an essential skill for bookkeepers and office administration staff. Students begin the accounting cycle, analyzing and recording business transactions and summarizing these transactions in financial statements using Generally Accepted Accounting Principles. Activities focus on the manual preparation of accounting records.

Communications I - Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students develop stronger grammar and business-writing skills to become effective business communicators. Through a combination of lectures, exercises, and independent learning, students practise writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments.

Document Production II - Business documents represent proof of an organization's communications and transactions and, as such, must be produced in an efficient and consistent manner. Students work to ensure that their keyboarding speed is up to 40 words per minute and that their production rate is up to 20 words per minute. With an emphasis on following instructions, proofreading and the correct use of software functions, students format complex business correspondence, formal reports and tables.

Advanced Word Processing - Efficient use of computers and office productivity tools is essential for the timely completion of assigned tasks in the workplace. Students continue to develop their skills with office productivity tools. Through a series of activities and practical tests, students enhance their abilities with advanced word processing functions, ensuring that they are following instructions, proofreading and using software functions correctly.

English Fundamentals - Students develop language skills necessary to promote success in program courses and, ultimately, business careers. Students achieve correctness and mastery in writing sentences appropriate to a business environment through the study of English language usage, grammar, mechanics, and style. Skills acquired in these areas enable students to demonstrate competence in composing, editing, and proofreading written messages

Spreadsheet Applications (OA) - A spreadsheet application's grid structure, allowing logical organization of data into tables, and its ability to automate mathematical calculations on that data, has ensured it is one of the most popular types of business applications in the modern office. Students produce and format professional looking spreadsheets that include basic and complex mathematical formulas. In addition, the data in these spreadsheets are transformed into charts and tables in order to summarize, analyze and manipulate spreadsheet data more effectively. Finally, students exchange spreadsheet data with documents produced in other programs and share spreadsheet documents with colleagues and clients. Students develop these skills through a series of assignments and practical tests using both an online training tool and spreadsheet software.

Administrative Procedures - Although tools and techniques may change, the role of the administrative assistant remains a valuable asset in all types of organizations. Students construct an introductory awareness of the roles and responsibilities of administrative assistants. They also develop the skills used in a business office environment, including office organization and layout; ergonomics; time, work, and resource management; visual and electronic records management; as well as telecommunication techniques, services and equipment. Practical assignments and case studies examine both the organization and dissemination of oral and written communications.

Desktop Publishing - Students develop desktop publishing skills using advanced word processing and specialized desktop publishing software for practical assignments that integrate design principles and techniques. Students produce professional documents, including brochures, flyers, newsletters, logos and business cards. Through a series of activities and practical assessments, students are able to develop and expand their desktop publishing skills.

Symbols, Text and Meaning - Symbols and text are used to express, evoke, and manipulate an entire range of human emotions and reactions. In this interactive, discussion-based course, students will explore historical and contemporary approaches to using symbols, text, and language in conceptual and contemporary art, graphic design and advertising, poetry and lyrics, and in online technology. Through discussion, analysis, informal debate, and critical thinking, students will explore how symbols and text influence individuals, society and culture.

Communication Dynamics - Humans are dynamic, communicative, and socially interactive. Participants consider human behaviour and its influence on interpersonal or impersonal connections with others by exploring theories and ethical considerations of conformity, obedience and persuasion. Special attention is paid to individual inner experiences, thoughts, feelings, emotions and introspections. Role play learning and case studies allow participants to reflect and build upon their own observations and experiences. 

Database and Project Management - Students develop skills in database management through the creation and management of tables, relationships, queries, forms and reports. Project planning, scheduling and resource allocation are explored using project management software. Through a series of activities and practical assessments, students develop a range of valuable skills for computer operation and database and project management.

Professionalism and Ethics -  Professionalism and ethics are the foundation for those preparing for leadership roles in the workplace, community and educational settings. By exploring the different facets of leadership theory and ethical dilemmas, students develop decision making, judgment, and personal value positions that form the basis for the examination of professional conduct and personal accountability.

Free Speech and the Challenge of Social Media - This course will allow students to explore social media and its effects on free speech and public discourse in contemporary society. It will cover the philosophical foundations of free speech, the legal and institutional expressions of free speech in modern democracies, the characteristics of social media infrastructure, how our society's free speech is being influenced if not transformed by this infrastructure, and perspectives on the need, or not, for 'regulatory fixes' advanced from different viewpoints.

Work Practicum -Students in their graduating level work within a variety of business environments applying their practical skills and theoretical knowledge. Students are evaluated on the accuracy of their assigned tasks, undertake a self-assessment and provide a reflection on the experience obtained.

Careers

Graduates are equipped with skills for a variety of entry-level support staff or administration positions in both public and private sectors.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. Schedule and coordinate tasks, within specific deadlines and according to set priorities.
  3. Receive, process and distribute communications in the workplace, to assist the flow of information.
  4. Operate and provide support related to the use of office equipment and technologies.
  5. Locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.
  6. Record basic financial information using established document formats, procedures and accounting software.
  7. Produce routine business documents using available technologies and established standards and formats.
  8. Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
  9. Compile resources as well as services to prepare summary reports.
  10. Select and use information technologies to support communication with internal and external stakeholders.
  11. Assist in the organization and coordination of meetings and travel arrangements.
  12. Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

Tuition and related ancillary fees for this program can be viewed by using the Tuition and Fees Estimator tool at fee section.

Fees are subject to change.

Additional program related expenses include: Books and supplies cost approximately ₾ and can be purchased at the store and online. 

 

Application Information

Applications are available online at application section  100 ₾ fee applies.

Applications for Fall Term and Winter Term admission received by February 1 will be given equal consideration. Applications received after February 1 will be processed on a first-come, first-served basis as long as places are available.

International Student Application Form at Application Section or by contacting the admission Office.

For further information on the admissions process, contact at admission@esm-tbilisi.ge

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